Privacy Policy

Effective Date: June 27, 2024

This Privacy Policy explains how PetSolute ("we", "our", "us") collects, uses, shares, and protects your personal information when you interact with our website, mobile application, services, and communications (collectively, the "Services").

1. Information We Collect

a. Information You Provide:

• Contact information: Name, email, phone number, and address when you sign up or place an order.
• Pet profile data: Pet’s name, breed, age, weight, health conditions, preferences for personalized recipe generation.
• Transaction details: When you purchase our meal plans or consult services, we collect payment and billing details (processed securely by third parties).
• Feedback: Information provided in reviews, surveys, or emails.

b. Information We Collect Automatically:

• Device and usage data: IP address, browser type, pages visited, time on site, referring URLs.
• Cookies and similar technologies: Used for site analytics, personalization, and advertising.

c. Information from Third Parties:

• Marketing and analytics partners, such as Google Ads and Meta Pixel.
• Partners we collaborate with for veterinary events, feedback, or campaigns.

2. How We Use Information

• To personalize pet nutrition plans and generate customized recipes.
• To process orders, transactions, and provide customer support.
• To improve our Services through feedback and analytics.
• To send communications including updates, offers, newsletters, and promotions.
• To comply with legal obligations and protect our users and platform.

3. Sharing Your Information

• With service providers: For hosting, payment processing, logistics, and analytics.
• With advertising partners: To deliver tailored ads across platforms.
• Legal requirements: To comply with laws, enforce terms, or protect rights.
• Business transfers: In case of a merger, acquisition, or sale.

4. Data Security & Storage

We implement standard industry practices to secure your information, including SSL encryption, access controls, and secure hosting. While we strive to protect your data, no method of transmission over the internet is fully secure.

5. Your Choices

• You may opt out of marketing emails at any time via the "unsubscribe" link.
• You may control cookie tracking using your browser settings.
• You may request to review or delete your personal data by contacting us.

6. Children’s Privacy

Our services are not intended for children under 18. We do not knowingly collect personal data from children. If we learn that we have, we will delete it promptly.

7. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on this page with the updated effective date.

8. Contact Us

If you have questions or concerns about our privacy practices, please contact us:

PetSolute
Address: 16 Shiv Shakti Nagar, Kings Road, Nirman Nagar, Jaipur, Rajasthan - 302019
Email: hello@petsolute.com
Phone: +91 9828204888